The Business of Troubleshooting
I am content.
After one month of almost zero-connectivity, now I am happily typing my blog entry in front of my almost left-for-dead computer.
Ahhhhh . . . bliss . . . Je suis content!
Wah, words cannot describe the feelings I have right now. After one month of staring the blinking cyclops ADSL light, calling up Streamyx and having to go to the office and cybercafes to do my online business, I am in the seventh heaven.
Ahhhhh . . .
You know, having once been in the IT troubleshooting department, I can sort-of sympathize and relate with the people who handle the calls, and channels the problems to the parties who are responsible to resolve them.
Like the Malay proverb says, gajah sama gajah berjuang, pelanduk mati di tengah-tengah, which literally means, when two elephant battle, the mousedeer will die being caught in the middle.
These first line of support are always caught between the raging customer and the pressured technical staff. They become the 'bad guy' trying to fulfill their job obligations.
Thank God I have my brother to chase them. I'm not really that much of a pushover but I think in this scenario, I was too soft.
Ah well, anyway, I am happy and contented. And that is enough for today.
After one month of almost zero-connectivity, now I am happily typing my blog entry in front of my almost left-for-dead computer.
Ahhhhh . . . bliss . . . Je suis content!
Wah, words cannot describe the feelings I have right now. After one month of staring the blinking cyclops ADSL light, calling up Streamyx and having to go to the office and cybercafes to do my online business, I am in the seventh heaven.
Ahhhhh . . .
You know, having once been in the IT troubleshooting department, I can sort-of sympathize and relate with the people who handle the calls, and channels the problems to the parties who are responsible to resolve them.
Like the Malay proverb says, gajah sama gajah berjuang, pelanduk mati di tengah-tengah, which literally means, when two elephant battle, the mousedeer will die being caught in the middle.
These first line of support are always caught between the raging customer and the pressured technical staff. They become the 'bad guy' trying to fulfill their job obligations.
Thank God I have my brother to chase them. I'm not really that much of a pushover but I think in this scenario, I was too soft.
Ah well, anyway, I am happy and contented. And that is enough for today.
Comments
Anyway, I wish u hv a problem-free Streamyx connection from now on too :)
*$#@%*.... from his last blog entry.
kakakaka
I'm sorry for your troubles Jonzz.
Treatment for Jonzz:
Kit Kat bar
tablespoon of sugar
Hang in there
Streamyx sucks.. thats why many bloggers complain.. I'm one of them lol...
And yup, they monopolize the broadband business here..
So called broadband.. sad but true..
not cursing u la..~ hahaha..
[baby's breathe]: Hi again! Well, it's a dirty job but somebody's gotta do it. At least some of us should appreciate it.
[PB]: Hmm... in most places I guess it is the only broadband provider.
[annie]: Thank you, thank you, thank you. So much sugar. Now I'll be high the entire day. HA HA.
[warsurfer]: Oh, you've already answered PB's question here. HA HA.
[m5lvin]: Ha ha, don't worry, I don't take things personally every time someone uses the term 'chinaman'. It's just a generalization. Anyway, my problem was narrowed down to a cable connection. Sigh.
ZERO!
So, I hope this problem is resolved forever!
[eve]: BOTTOM'S UP!
[julee]: No wonder I feel like a zombie! HA HA HA
[bernard]: lol, I've been connected la, just not at home.
Mine was a cable problem. But then again it could have been a combination of problems.
For your case, you should call the service provider.